Refund Policy

Last updated: August 20, 2026 · Applies to purchases made on faceoff.3enet.ca, governed by the laws of Ontario, Canada.

1. Event tickets

All ticket sales are final except in the situations below. FaceOff does not offer self-service, change-of-mind refunds for tickets.

• Event cancelled by the organizer — you're entitled to a full refund of the ticket price. The organizer will process this; if they don't within a reasonable time, contact us and we'll step in.
• Event rescheduled — your ticket remains valid for the new date. If you can't attend the new date, you're entitled to a full refund on request, made within a reasonable time of the reschedule being announced.
• Organizer discretion — an event organizer or admin may issue a refund for any other reason at their discretion.

Refunds are issued to the original Stripe payment method and are processed as a full refund of the order — FaceOff's refund mechanism does not currently support partial refunds of a multi-ticket order. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer.

2. Donations

Donations made to creators through the Service are voluntary and final. We do not currently offer a donation refund mechanism. If you made a donation in error or believe it was unauthorized, contact us at admin (at) 3enet.ca as soon as possible and we'll look into it, but a refund isn't guaranteed and requires the recipient's cooperation once funds have reached them.

3. Contest entry fees

Where a contest charges an entry fee, that fee is set and refunded (if at all) at the contest organizer's discretion, as stated in that contest's posted rules. If no refund terms are posted, entry fees are treated as final once submitted.

4. Your rights under Ontario law

Nothing in this policy limits any right you have under Ontario's Consumer Protection Act, 2002 — for example, cancellation rights that can apply to internet agreements where required disclosures weren't provided. If you believe a purchase qualifies, contact us first (Section 5) so we can resolve it directly; you also retain your statutory rights regardless.

5. How to request a refund

For ticket refunds, contact the event's organizer through the event page, or email us with your order number:

3ENET Media
Ontario, Canada
Email: admin (at) 3enet.ca

6. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date and apply to purchases made after that date.